Complaints and appeals

Based on the provisions of P08 and CP P08 Internal Procedures for “Complaints and Appeals” of our ISO/IEC 17020 Quality Management System for Inspection Bodies; and ISO/17065, for Product Certification Bodies, we inform our clients that through this form you can submit any type of complaint, appeal or dispute that represents any affectation to the inspection service provided. This systematic will allow us to review the process presented as nonconformity, which will be treated by the Quality Manager, in order to analyze the cause of why said inconsistency has occurred, take immediate action to solve the problem and deliver the relevant information that allow this process to be supported.

    Phone: +593 98 612 5592
    Address: Av. República E2-214 y Rumipamba, Ed. Signature, Piso 11, Of 1101. Quito – Ecuador

    Phone: +57 322 6800071
    Address: Carrera 11B # 99-25, Bogota-Colombia

    Phone: +86 571 88389007
    Postal Code: 310053
    Address: Office 1903, 19/F, Huarong Times Mansion No. 3880 Jiangnan Avenue Hangzhou, 310053, Zhejiang,China

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